Privacy Policy

1. Introduction

Docket4Me ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our litigation docketing platform and services (the "Service"). Our Service helps legal professionals extract deadline information from court documents and calculate compliance dates using AI and automated rules engines.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account registration information (name, email address, organization)
• Profile information and preferences
• Billing and payment information
• Communications with our support team

2.2 Document Data

When you upload documents to our Service, we collect and process:

• Court documents, orders, motions, and related legal files
• Case information extracted from your documents
• Generated docket entries and calculated deadlines
• User verification and approval actions

2.3 Usage Data

We automatically collect certain information about your use of our Service:

• Log data (IP addresses, browser type, operating system)
• Usage patterns and feature interaction data
• Performance and error reporting information

3. Third-Party AI Services

3.1 Anthropic Claude

We use Anthropic's Claude AI service to analyze and extract information from your uploaded documents. When you use our Service:

• Your document content is sent to Anthropic's API for processing
• Anthropic processes this data according to their privacy policy and data usage terms
• We do not control how Anthropic handles your data beyond our API usage
• You should review Anthropic's Privacy Policy

3.2 Data Processing Location

Document processing through Claude may occur on servers outside your jurisdiction. We make efforts to ensure appropriate data protection, but cross-border data transfer is inherent to cloud-based AI services.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your documents and generate docket entries
• Calculate compliance deadlines using legal rules engines
• Facilitate team collaboration and case management features
• Process billing and manage your account
• Provide customer support and respond to inquiries
• Send service-related communications and updates
• Detect, investigate, and prevent security issues
• Comply with legal obligations

5. Data Retention and Security

5.1 Retention Period

We retain your information for as long as necessary to provide the Service and for legitimate business purposes:

• Account data: Retained until account deletion
• Document data: Retained according to your account settings (default: 7 years)
• Usage data: Retained for up to 2 years for analytics and service improvement
• Legal holds: Data may be retained longer if required by law or litigation

5.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• We are working toward SOC 2 Type II certification

6. HIPAA and Confidentiality

Important: While we implement strong security measures, our Service is not currently HIPAA-compliant. If you work with protected health information (PHI) or highly sensitive legal matter content:

• Do not upload documents containing PHI or highly sensitive client information
• Redact sensitive information before uploading documents
• Contact us at privacy@docket4.me to discuss enterprise-grade privacy options

We understand the sensitive nature of legal work and are committed to implementing appropriate safeguards as our platform grows.

7. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: Third parties that perform services on our behalf (Anthropic, payment processors, hosting providers)
• Team members: Within your organization as configured in your account settings
• Legal compliance: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your case data and docket entries
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@docket4.me.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Users

Our Service is hosted in the United States. If you access our Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: